CreditDoctor

1. When to use this process

Use this process to raise any complaint about the Service, or any concern about how your personal data is collected, used, stored, or shared — including requests to access, correct, or erase your data, or to withdraw consent. CreditDoctor is operated by Revelosoft Technologies Pvt. Ltd.

2. Our Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer is designated to receive and address your grievances. The same officer serves as our point of contact for data-protection questions.

Grievance Officer / Data Protection Point of Contact
Revelosoft Technologies Pvt. Ltd.
Email: support@creditdoctor.in
Subject line: “Grievance — [your registered email/phone]”

3. What to include in your complaint

Your registered name, email address, and mobile number.
A clear description of the issue or request.
Any relevant details — dates, screenshots, or a payment reference, if applicable.
What outcome you are seeking.

To protect your account, we may need to verify your identity before acting on a request that involves personal data.

4. Our response timelines

Acknowledgement — within 48 hours of receiving your complaint.
Resolution — we aim to resolve grievances within 30 days. Complex matters may take longer; if so, we will keep you informed of the status and expected timeline.

5. Escalation

If you are not satisfied with our response, you may escalate as follows:

Reply to our resolution email asking for a review; a senior member of our team will re-examine your case.
For data-protection matters, you may lodge a complaint with the Data Protection Board of India under the DPDP Act, 2023.
For credit-report data itself, remember that we are not a credit bureau — disputes about the accuracy of bureau records should also be raised directly with the relevant bureau (CIBIL, Experian, CRIF High Mark, or Equifax).

6. Related policies